Terms & Conditions

Payment Method terms:

Payments are made through World Pay’s safe and secure online payment processing system. All major credit and debit cards are accepted. Or you can pay using PayPal or by cheque, please make cheques payable to (Premier Lampshades LTD) and send to the address below:

Premier Lampshades LTD
84 Cox Green Road
Egerton
Bolton
Lancashire
BL7 9HE
Postage & Packaging prices

FREE DELIVERY TO MAINLAND UK - free delivery applies to lampshades bought from our shop or lampshade builder. Lampshades repaired / recovered a delivery cost will be incurred

Postage costs to the following locations below.

Channel Islands, Isle of Man

Northern Ireland

Scottish Highlands and Islands includes postcodes: HS1 - HS9, IV1 - IV3, IV10 - IV56, KA27 & KA28, KW1 - KW17, PA20 - PA78, PH17 - PH50, ZE1 - ZE3

Spend
Postage
£0 – £59.99
£6.00
£60 – £129.99
£12.00
£130– £249.99
£18.00
£250– £399.99
£25.00
£400 and above
£40.00

Postage costs to the following locations below.

Republic of Ireland

Spend
Postage
£0 – £59.99
£10.00
£60 – £129.99
£15.00
£130– £249.99
£20.00
£250– £399.99
£30.00
£400 and above
£50.00

Postage costs to the following locations below.

France, Germany, Holland, Belgium

Spend
Postage
£0 – £59.99
£20.00
£60 – £129.99
£40.00
£130– £249.99
£60.00
£250– £399.99
£80.00
£400 and above
£100.00

Please email or telephone for postage prices outside the UK before ordering.

Delivery terms

The manufacture of all fabric lampshades from our shop and design your own section will begin within 24 hours (work days) from the order being received. Delivery will normally be around 4 - 10 working days for UK mainland, 7 - 14 days for items delivered to the Islands, Highands and Northern Ireland. Please allow up to 25 days for delivery to any destination outside the UK

All orders from accessory, lampshade frame and swatch sections will be processed within 24 hours (work days). Delivery will normally be around 4 - 10 working days for UK mainland, 7 - 14 days for items delivered to the Islands, Highands and Northern Ireland. Please allow up to 25 days for delivery to any destination outside the UK

All items will be dispatched either using Royal Mail or Parcelforce. If no one is available to take a delivery from our couriers a calling card will be left. The customer will then need to contact the couriers to arrange a re-delivery date. If the courier is still unable to deliver at this point, the goods will be returned back to Premier Lampshades Ltd. Premier Lampshades Ltd then reserve the right to charge any additional re-delivery costs.

“Please note” The customer is strictly required to examine the goods at the point of delivery and sign ‘received in good condition'. If this is not possible please sign for stating ‘unchecked'. If the package is damaged please refuse delivery and the goods will be returned to us at no extra cost to the customer. Premier Lampshades LTD will then re-make and supply another lampshade etc for re-delivery back to the customer.

Item Stocking terms:

All lampshades are hand made to order, taking lots of time & skill. To avoid any disappointment please ensure that you order the correct colour, size & design etc. If any customers require any guidance, please don’t hesitate to contact Ian via his email address at premierlampshades@googlemail.com or by phoning Ian on 01204 414366 with any customer queries.

All other items are stock items and will be dispatched wihin 24 hours (work days) from the order being received. If for any reason the item is out of stock or there is a problem the customer will be informed.

Returns, Refunds and cancellations terms:

Here at www.premierlampshades.co.uk we offer a 3 day money back no quibble guarantee for accessories & frames only,

All customers must inform Premier Lampshades Ltd via (telephone or email) within 3 days of delivery of any accessories or frames from the day the goods were delivered, to be returned. Premier Lampshades LTD are not responsible or obliged to offer a refund after this 3 day time period. The date of delivery will be recorded by our couriers/royal mail etc. Once we have the customers request for a return within this 3 day time period our customer services will authorise the customer with an authorisation number. Goods without a return authorisation number will not be accepted.

All accessories & frame returns must be returned in their original packaging, complete with all other associated components. Please return all frames and accessories to the address above. The customers refund, less our delivery costs, will be refunded within 5 days of the customers returns. The cost of returning the Goods and insuring them against loss or damage will be deducted from the refund of the purchase price if a collection is arranged by us Premier Lampshades Ltd. Alternatively Goods can be sent back by your own method of transportation at your own cost. For help E-mail: premierlampshades@googlemail.com You will find all our contact information under contact us. This does not affect your Statutory Rights.

All hand made fabric lampshades and cushion covers purchased from our shop section will incur a 50% restocking fee. All lampshade repairs or lampshades purchased from our design your own lampshade sections on our website www.premierlampshades.co.uk cannot be returned / refunded as they are specially made for the customer, In the case of any of these being delivered damaged, Premier Lampshades LTD will accept them back and replace them with like for like at no extra cost to the customer.

All fabric is cut to length that the customer requires therefore will incur a 30% restocking fee

Any item purchased from the frames and accessories sections of our website will incur a 30% restocking fee

Customers have one day from payment / order received to cancel or to make any alterations to any hand made fabric lampshades, lampshade repair or lampshades purchased from our design your own lampshade sections on our website. After this time the order will be in the process of manufacture and we cannot offer a refund after this time period due to the cost of manufacturing etc.

Privacy Policy terms:
Premier Lampshades LTD are committed to protecting your privacy. We do not disclose any of your personal details to any third party’s. The information given by you at the time of an order is in accordance with the 1998 data protection act and is used solely for the order process.