Terms & Conditions

Payment Method terms:

Payments are made through World Pay’s safe and secure online payment processing system. All major credit and debit cards are accepted. Or you can pay using PayPal or by cheque, please make cheques payable to (Premier Lampshades LTD) and send to the address below:

Premier Lampshades LTD
84 Cox Green Road
Egerton
Bolton
Lancashire
BL7 9HE
Postage & Packaging prices

FREE DELIVERY TO MAINLAND UK (Exc. highlands & Islands)

Postage costs to the Following locations below.

Channel Islands

Republic of Ireland

Northern Ireland

Scottish Highlands includes postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.

Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Spend
Postage
£0 – £99.99
£20.00
£100 – £199.99
£25.00
£200 – £299.99
£30.00
£300 – £1000
£40.00
£1000 – £3000
£50.00

Please email or telephone for postage prices outside the UK before ordering.

Delivery terms
“Your order will be processed straight away” All hand made fabric lampshades, lampshade repair, design your own lampshade, swatches, frames & accessories supplied to a mainland UK address will normally be delivered within 4-10 workings days from placing an order. Hand made fabric lampshades, lampshade repair, design your own lampshade, swatches, frames & accessories delivered to a none mainland UK address will normally be delivered within 25 working days from placing an order. “Please note” all hand made fabric lampshades, lampshade repairs & design your own lampshades are lovingly hand made by us Premier Lampshades LTD, this takes lots of time and skill and this is the reason it can take up to 4 to 25 days for delivery depending on where the customer resides in the world. “A quality finish takes time, love and care and is always worth the wait”. If no one is available to take a delivery from our couriers or royal mail etc, a calling card will be left. The customer will then need to contact the couriers / royal mail etc to arrange a re-delivery date. If the courier / royal mail etc are still unable to deliver at this point, the goods will be returned back to Premier Lampshades Ltd. Premier Lampshades Ltd then reserve the right to charge any additional re-delivery costs.   “Please note” The customer is strictly required to examine the goods at the point of delivery and sign ‘received in good condition’ . If this is not possible please sign for stating ‘unchecked’.   If the package is damaged please refuse delivery and the goods will be returned to us at no extra cost to the customer. Premier Lampshades LTD will then re-make and supply another lampshade etc for re-delivery back to the customer.
Item Stocking terms:
(Please note)   All lampshades that Premier Lampshades Ltd manufacture are hand made to order, taking lots of time & skill. To avoid any disappointment please ensure that you order the correct colour, size & design etc. If any customers require any guidance, please don’t hesitate to contact Ian via his email address at premierlampshades@googlemail.com or by phoning Ian on  01204 414366 with any customer queries. Please note all hand made fabric lampshades, lampshade repair or lampshades purchased from our design your own lampshade sections from our website are none refundable as they are all hand made to order. If you receive a hand made fabric lampshade, lampshade repair or a lampshade from our design your own lampshade that is damaged, premier lampshades LTD will accept it back in exchange for like for like.
Returns, Refunds and cancellations terms:

Here at  www.premierlampshades.co.uk we offer a 3 day money back no quibble guarantee for accessories & frames only, 

All customers must inform Premier Lampshades Ltd via (telephone or email) within 3 days of delivery of any accessories or frames from the day the goods were delivered, to be returned.  Premier Lampshades LTD are not responsible or obliged to offer a refund after this 3 day time period. The date of delivery will be recorded by our couriers/royal mail etc. Once we have the customers request for a return within this 3 day time period our customer services will authorise  the customer with an authorisation number. Goods without a return authorisation  number will not be accepted. 

All accessories & frame returns must be returned in their original packaging, complete with all other associated components. Please return all frames and accessories to the address above. The customers refund, less our delivery costs, will be refunded within 5 days of the customers returns. The cost of returning the Goods and insuring them against loss or damage will be deducted from the refund of the purchase price if a collection is arranged by us Premier Lampshades Ltd. Alternatively Goods can be sent back by your own method of transportation at your own cost. For help E-mail:  premierlampshades@googlemail.com You will find all our contact information under contact us. This does not affect your Statutory Rights.

Please note ‘  all hand made fabric lampshades, lampshade repair or lampshades purchased from our design your own lampshade sections on our website www.premierlampshades.co.uk cannot be returned / refunded as they are specially made for the customer, In the case of any of these being delivered damaged, Premier Lampshades LTD will accept them back and replace them with like for like at no extra cost to the customer. 

‘Please note’ customers have one day from payment/order received to cancel or to make any alterations to  any hand made fabric lampshades, lampshade repair or lampshades purchased  from our design your own lampshade sections on our website.   After this time the order will be in the process of manufacture and we cannot offer a refund after this time period due to the cost of manufacturing etc.

Privacy Policy terms:
Premier Lampshades LTD are committed to protecting your privacy. We do not disclose any of your personal details to any third party’s. The information given by you at the time of an order is in accordance with the 1998 data protection act and is used solely for the order process.