Returns Policy

Returns, Refunds and cancellations terms:

Here at www.premierlampshades.co.uk we offer a 3 day money back no quibble guarantee for accessories & frames only,

All customers must inform Premier Lampshades Ltd via (telephone or email) within 3 days of delivery of any accessories or frames from the day the goods were delivered, to be returned. Premier Lampshades LTD are not responsible or obliged to offer a refund after this 3 day time period. The date of delivery will be recorded by our couriers/royal mail etc. Once we have the customers request for a return within this 3 day time period our customer services will authorise the customer with an authorisation number. Goods without a return authorisation number will not be accepted.

All accessories & frame returns must be returned in their original packaging, complete with all other associated components. Please return all frames and accessories to the address above. The customers refund, less our delivery costs, will be refunded within 5 days of the customers returns. The cost of returning the Goods and insuring them against loss or damage will be deducted from the refund of the purchase price if a collection is arranged by us Premier Lampshades Ltd. Alternatively Goods can be sent back by your own method of transportation at your own cost. For help E-mail: premierlampshades@googlemail.com You will find all our contact information under contact us. This does not affect your Statutory Rights.

All hand made fabric lampshades and cushion covers purchased from our shop section will incur a 50% restocking fee. All lampshade repairs or lampshades purchased from our design your own lampshade sections on our website www.premierlampshades.co.uk cannot be returned / refunded as they are specially made for the customer, In the case of any of these being delivered damaged, Premier Lampshades LTD will accept them back and replace them with like for like at no extra cost to the customer.

All fabric is cut to length that the customer requires therefore will incur a 30% restocking fee

Any item purchased from the frames and accessories sections of our website will incur a 30% restocking fee

Customers have one day from payment / order received to cancel or to make any alterations to any hand made fabric lampshades, lampshade repair or lampshades purchased from our design your own lampshade sections on our website. After this time the order will be in the process of manufacture and we cannot offer a refund after this time period due to the cost of manufacturing etc.